Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at WINfoundation981@gmail.com. Please note that returns will need to be sent to the following address: 707 N Main Street, Mishawaka, In 46545

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at WINfoundation981@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at WINfoundation981@gmail.com.

Return & Refund Policy – WIN Foundation Store

We offer a 30-day return window. You have 30 days from the date of delivery or pickup to request a return.

Return Eligibility

To qualify for a return:

Items must be in original condition (unused, unworn, unassembled)
Must include original packaging, tags, and all accessories
Must have proof of purchase (receipt or order confirmation)

Items that do not meet these conditions may be denied.

How to Start a Return

To initiate a return, contact us at:
📧 WINFoundation981@gmail.com

Returns must be approved before sending items back. Unauthorized returns will not be accepted.

Return address:
📍 713 N Main Street, Mishawaka, IN 46545

Return Shipping Responsibility

Customers are responsible for return shipping costs unless the item is defective or incorrect
Original shipping fees are non-refundable
If a return label is provided by us, the cost may be deducted from your refund

Large Items (Furniture, Appliances, Equipment)

Due to the nature of large items:

These items may be final sale or subject to a restocking fee of up to 25%
Customer is responsible for return transportation or pickup costs
Items must be returned in the same condition as delivered

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item is:

Damaged
Defective
Incorrect

Non-Returnable Items

The following items are not eligible for return:

Sale or clearance items
Gift cards
Personal care items (if opened or used)
Custom or special-order items
Hazardous materials

Exchanges

We do not offer direct exchanges.

To receive a different item:

Submit a return request
Once approved, place a new order

Refund Process

Once your return is received and inspected, we will notify you of approval
Approved refunds are issued to your original payment method within 10 business days
Processing times may vary depending on your bank or credit card provider